Families/whānau and caregivers

Children and young people's families and caregivers will be involved in the HCN process as much as possible - the most successful outcomes occur when young people and their families are fully involved.

How families/whānau and caregivers work with HCN

We work with families/whānau to focus on the needs that aren’t being met and we do this through working with other agencies and services.

We concentrate on:

  • making sure everyone is hearing what families, whānau and caregivers and the child or young people want
  • building an individualised plan with special services that meet the child/young person’s real needs
  • supporting families, whānau and caregivers to contribute to the success of the plan
  • making sure different agencies are working well together
  • identifying and building on the strengths of families, whānau and caregivers, children and young people.

The rights of families and caregivers

  • All information you share with professionals is confidential to the team working with you and your child.
  • You have a right to see information held about your child.
  • You have a right to be involved in all aspects of the HCN decision-making process.
  • You have the right to make a complaint by contacting the HCN Unit.